Terms and Conditions Klášter Hejnice - vzdělávací, konferenční a poutní dům
GENERAL BUSINESS CONDITIONS, CANCELLATION POLICY AND ACCOMMODATION RULESHejnice Monastery: Educational, Conference and Pilgrim House
CZ 463 62, Hejnice 1
Vat number: 73635057
www.klasterhejnice.cz
Hejnice Monastery is a non-state, non-profit organization, established according to Act No. 3/2002 Coll. of the Czech Republic, about the freedom of faith and the status of the churches and spiritual societies, as amended, with a seat in a protected monument building of a former Franciscan monastery. We are a private legal ecclesiastic entity. Hejnice Monastery is not to be considered as a hotel, pension, nor a hostel. We represent an educational, conference and pilgrim house that offers services and accommodation capacity in accordance with the purpose for which it has been established. In order to fulfil this purpose, we cooperate with state, educational, social, ecclesiastic institutions, non-state, non-profit organizations, business entities, as well as individuals.
These General Business Conditions, Cancellation Policy and Accommodation Rules (“Conditions”) modify the contractual relationship between the Hejnice Monastery, with a seat in Hejnice 1, 463 62, Czech Republic (“Provider”) and an individual client or a legal entity (“Customer”).
I. GENERAL BUSINESS CONDITIONS AND CANCELLATION POLICY
1. Making a reservation
1.1. An order of accommodation may be made in writing (e-mail, post), by telephone, or through an on-line reservation.
1.2. An order of accommodation is accepted through a written confirmation by an authorized person from the Provider, thus becoming a binding reservation.
1.3. A binding reservation stands for a commitment of the Provider to reserve for the Customer the agreed amount of accommodation and conference capacity for the dates agreed, and, at the same time, a commitment of the Customer to use the reserved capacity during the dates agreed; eventually to pay the Provider a cancellation fee in case the Customer fully cancels the binding reservation or uses only a part of it.
1.4. The Customer (guest) takes an unreserved note of the fact, that the reservations made via external providers (Booking.com, Hotel.cz, Trivago.cz etc.) may also be bound by the business conditions of these providers.
2. Arrival of the guest
2.1. Upon the arrival at the Reception Desk, the Customer (guest) presents himself / herself with an ID card (personal ID card, travel passport, residence permit, or other form of identification document) according to which he / she shall be entered in the guestbook and accommodated.
2.2. The Customer (guest) receives the keys from the room and further information about his / her stay. The Customer is obliged to avoid loss, destruction or damage of the keys, as well as not to hand them to third parties.
2.3. Unless otherwise agreed, accommodation of guests is possible daily from 14:00 to 20:00 o’clock.
3. Rights and obligations of the Customer
3.1. The Customer has the following general rights:
3.1.1. Right to receive confirmed services in a proper way.
3.1.2. Right to be acquainted with the current pricelist for the services provided.
3.1.3. Right to be acquainted with incidental changes of price or services.
3.1.4. Right to cancel or change the reservation, while respecting the valid cancellation conditions.
3.1.5. Right to make complaint for the accommodation and services provided.
3.1.6. Right to protection of personal data provided to the Provider in the order.
3.2. The Customer is obliged to the following:
3.2.1. Without undue delay, to inform the Provider in writing or by phone all the changes relevant to the valid reservation and ordered services.
3.2.2. To observe the accommodation rules.
3.2.3. To use the accommodation space properly and thoughtfully, to maintain order and cleanliness in all the premises of Hejnice Monastery.
3.2.4. To pay compensation for the damage caused by the Customer, for pollution, damage or destruction of the room or its equipment.
3.2.5. To pay compensation for the damage caused by the Customer, for pollution, damage or destruction of the equipment in other premises of Hejnice Monastery.
3.2.6. During the night time between 22:00 and 7:00 in particular, but even in other parts of day, to behave so as not to disturb other guests by excessive noise.
3.2.7. To pay the amount for services provided.
4. Rights and obligations of the Provider
4.1. The Provider reserves the following rights:
4.1.1. Right not to accept a reservation that is inconsistent with the code of rules of Hejnice Monastery or with the teaching and ethical codex of the Catholic Church.
4.1.2. Right to cancel a reservation if new facts come to light that are inconsistent with the code of rules of Hejnice Monastery or with the teaching and ethical codex of the Catholic Church.
4.1.3. Right to unilaterally withdraw from the contract that is already being fulfilled should there be a gross violation of the code of rules of Hejnice Monastery by the Customer or a gross violation of the ethical codex of the Catholic Church.
4.1.4. Right to change or cancel an already accepted reservation or a reservation that is already being fulfilled in case of technical problems and other unpredictable incidents.
4.2. The Provider is obliged to do the following:
4.2.1. To carry out and fulfil the valid reservation of the Customer.
4.2.2. To respect the requirements of the Customer (guest) if these are not in conflict with the rights reserved by the Provider above.
4.2.3. To issue a valid accounting tax document for the services provided to the Customer, containing all mandatory particulars.
5. Payment conditions
5.1. The payment of the amount for reserved accommodation and services shall be made in accordance with the written order as follows:
5.1.1. In case of a group reservation counting 10 persons and more, an irreversible proforma invoice shall be issued in the amount of 50% of the total sum for the reserved accommodation and other services, with a 10-day due date. The final bill shall be issued and handed over to the Customer on the last day of their accommodation at the earliest.
5.1.2. By bank transfer of the sum for the reserved accommodation and other services to the bank account of the Provider.
5.1.3. In cash or by credit card at the reception desk of Hejnice Monastery upon the arrival or during the stay of the guest. (Further information about the forms of payment is available at the reception desk.)
5.1.4. The Town of Hejnice issues generally binding decrees about local accommodation fees and fees for a holiday / spa stay. Those Customers who meet the conditions of these decrees will be charged the relevant fees accordingly.
6. Cancellation of a reservation
6.1. Cancellation of a reservation stands for annulling the reservation.
6.2. The Customer is obliged without delay to inform the Provider about cancelling their reservation either by phone and in writing or electronically by e-mail.
6.3. In case of a group counting 10 persons and more, should there be a cancellation of the reservation after the date of the issue and delivery of the proforma invoice, the deposit payment remains due and irreversible.
6.4. In other cases of a reservation cancellation or change, Hejnice Monastery refrains from any cancellation fees.
6.5. The Customer (guest) has the right, according to their own discretion, to compensate Hejnice Monastery for the loss caused by the reservation cancellation.
6.6. Such a compensation shall be received by Hejnice Monastery, a non-state, non-profit organization, on the basis of a gift agreement, which serves as a gist in order to issue an acknowledgement of receipt of the gift.
7. Processing and protection of personal data
7.1. Protection of privacy and personal data of the Customer is of utmost importance and it is regarded as the prior obligation. The processing of personal data strictly follows the valid legislation (Act No. 101/2000 Coll. O the Czech Republic, about protection of personal data, and by Regulation (EU) No. 2016/679 – GDPR).
7.2. Which kind of personal data is collected?
7.2.1. Personal data which are solely used for a unique and unmistakable identification of a guest (identification data) and personal data enabling us to contact the guest (contact information). With respect to the contractual character of the relationship with the guests, the provision of personal data is entirely voluntary, yet it is a condition for the conclusion of a service contract.
7.2.1.1. Identification data include: first name, surname, title, date of birth, permanent address, number of the identity card (ID card, passport).
7.2.1.2. Contact information means the contact address provided by the Customer, phone number, e-mail address etc.
7.3. What are personal data used for?
7.3.1. In accordance with law No. 326/1999 of the Code of Law of the Czech Republic, about the stay of foreign citizens in the Czech Republic, as amended, the personal data are submitted to the Foreign Police for review.
7.3.2. Furthermore, the personal data are submitted for review related to the obligatory payment of fees to the Town of Hejnice, in accordance with the generally binding decrees of the Town of Hejnice about local accommodation fees and fees for a holiday / spa stay.
7.3.3. The personal data are also used in order to create obligatory statistical reports for the Czech Statistical Office.
7.3.4. The personal data are also used for the internal needs of Hejnice Monastery, namely in order to produce statistics and analyses, as well as to trace the quality of the services and satisfaction of guests.
7.4. Rights of the Customer are as follows:
7.4.1. Right to make corrections of the personal data.
7.4.2. Right of erasure (right to be forgotten).
7.4.3. Right to restrict the processing of the data.
7.4.4. Right to limit the portability of the data.
7.4.5. Right to raise objections.
7.4.6. Right not to become a subject of an automated decision.
7.4.7. Right to access own personal data (right to receive a confirmation about the data processing from the personal data administrator; right to obtain a copy of the data processed).
7.4.8. All personal data of the Customer are conscientiously protected. Those employees of Hejnice Monastery who come in touch with the personal data of a Customer within the fulfilment of their working duties are bound by legal and contractual secrecy.
7.4.9. In case the Customer (guest) reveals or has a reasonable suspicion of violation of their rights during the processing of their personal data, they may seek redress using all means provided by the applicable law (see paragraph 21 of Act No. 101/2000 Coll., on the protection of personal data and Regulation (EU) 2016/679 – GDPR).
7.5. Through using the reservation system, making an order, and use of accommodation and services, the Customer gives a consent with collection and use of the personal data in the extent given, and agrees with the conditions stated above.
II. ACCOMODATION RULES
1. Accommodated guests may receive visits in the premises reserved for that purpose: the refectory of Hejnice Monastery or other meeting facilities. Visits directly to the guest room are only possible with the consent of a responsible person at the reception desk or the management of Hejnice Monastery from 8:00 to 20:00 hours. None of the employees of Hejnice Monastery is authorised to provide any information about the accommodated clients to third parties (with the exception of the Police after their proper legitimisation and proof of justification to seek such information). None of the employees is authorised to allow a visit of a third person without the consent of the client.
2. The client is not allowed, without a previous consent of a responsible employee or of the management of the house, to move the interior equipment, to make any changes or adjustments of the facilities of Hejnice Monastery, either in the room or in other premises. Similarly, the client is not allowed to make interventions into the electrical network or other installation.
3. In the house, and in the rooms especially, the guests are not allowed to use their own electric devices. This regulation does not include use of electric appliances for personal hygiene (shaving machine, hairdryer etc.) and home electronics (notebook, mobile phone etc.)
4. As for the storage of larger items or things (like sports equipment, baby-carriages, bicycles, wheelchairs etc.), there is particular space reserved for this purpose. The guests are not allowed to store these items in the rooms. All information is available at the reception desk. In case of any damage related to the violation of this rule, the guest is regarded fully responsible and shall be charged full compensation for the damage caused.
5. The check-out time from the room is 10:00 hours. Late check-out is possible only with knowledge and agreement of the reception desk of Hejnice Monastery.
6. The check-in time is from 14:00 hours on. Early check-in is possible only with knowledge and agreement of the reception desk of Hejnice Monastery. Unless otherwise agreed, the guest is expected to check in by 20:00 hours on the day of arrival.
7. Hejnice Monastery belongs to the cultural heritage of the Czech Republic. Smoking is not allowed in the building. In case of smoking in the guest room (including e-cigarettes), the guest may be charged a fee of 2.500 CZK to reimburse the necessary cleaning of the room. Smoking is only allowed in the reserved space.
8. It is strictly prohibited to use any kind of narcotics or psychotropic substances in the premises of Hejnice Monastery. The employees of Hejnice Monastery are authorized to inform the Police of the Czech Republic and immediately cancel accommodation of the guest concerned, without compensation.
9. In case of pollution of the guest room exceeding the common use of the room, Hejnice Monastery is authorized to charge a fee 2.500 CZK in order to arrange the cleaning.
10. Dogs and domestic cats may stay in the premises of Hejnice Monastery only with a previous consent of the management or after an agreement with the reception desk. The owner must prove medical fitness of the animal concerned. The price of accommodation of animals is charged according to the relevant pricelist. Accommodation of dogs and domestic cats is subject to the following rules:
a. Dogs and domestic cats are forbidden to enter places where food and beverages are stored or handled.
b. In all public premises of Hejnice Monastery, dogs and cats cannot move freely; dogs on a leash and cats in a transportation box only.
c. For feeding dogs and domestic cats, please use feeding bowls appointed for this purpose only. Please, do not use dishes appointed to be used for preparation or serving food for the guests.
d. In case of damage of the equipment caused by an animal, the guest is obliged to reimburse the damages in full.
e. Responsibility for the animal lies with the owner, and with the guest concerned.
f. Should the provisions mentioned above be breached, the guest will be charged a fee 2.500 CZK for any additional clean-up of the room or other premises polluted by the animal concerned. This provision does not apply in case of a direct damage of the property of the house. In such a case, the reimbursement is charged to the guest in full.
g. Hejnice Monastery reserves the right to charge in full the additional direct cleaning costs that would exceed the amount 2.500 CZK mentioned above. Hejnice Monastery also reserves the right to charge the expenditure on the purchase of new bedding, should the existing bedding be used for resting of the animal concerned. The bedding shall be charged to the guest in full.
h. The guest with an animal in the room must enable the facility staff to clean the room on a daily basis, without threatening the staff or other guests. The staff must be allowed to check the room at least once a day in order to detect possible damage or excessive pollution.
11. The guests are responsible for all damage caused in the room during their stay and agree to reimburse any possible repair, replacement or special cleaning costs. In case the guests detect any damage existing in the room upon their arrival, they are obliged to report this fact at the reception desk without delay. Later reports will not be considered.
12. Before leaving the room, the guests are obliged to close the faucets, turn off the lights, close the windows, and lock the door. For the loss of the key, Hejnice Monastery charge 500 CZK per piece.
13. The guests are obliged to dispose of the waste exclusively in dedicated containers in appointed locations.
14. In the entire area of the monastery, it is forbidden to wear a weapon or ammunition, or to store them in a condition allowing their immediate use.
15. All complaints of the guests and possible suggestions for improvement of the services of Hejnice Monastery shall be accepted and reviewed by the management of the facility through the reception desk.
16. Hejnice Monastery provides the guests with temporary accommodation or with rental of other facilities. The total costs and terms of the rental and accommodation have been agreed upon in the written documentation of the reservation.
17. The time of night rest and silence is set from 22:00 to 7:00. We kindly ask all the guest to respect it. Behaviour that leads to interference with other guests at night-time is strictly forbidden. This includes loud listening to television or music, extremely loud speaking or screaming in rooms or corridors and other distracting behaviour. In case of a serious violation of this rule, Hejnice Monastery may penalize a guest up to CZK 5.000, unilaterally withdraw from the contract and terminate accommodation at the pilgrimage house and, if necessary, call the Police.
In Hejnice, 12th July 2018
These General Business Conditions, Cancellation Policy and Accommodation Rules become effective and effective on July 15, 2018. Their acceptance is part of the legal relationship between the Customer (guest) and the Provider (Hejnice Monastery).
Terms and Conditions Hotel.cz
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.
Remarketing privacy policy
